Dame Good Entertainment
Terms Of Service and Policies
Cancellation / Refund Policy
You can cancel up to 108 hours (4.5 Days) before the event without penalty. If you wish to cancel after the 108-hour mark, you will forfeit 25% of the value of the total balance. If you cancel 84 hours (3.5 Days) before the event, you forfeit 50% of the total balance. If you cancel 60 hours before the event, you will forfeit 100% of the value of the total balance. any items that have already been purchased or prepared for your event will be charged in full, regardless of the time of cancellation. Cancellation refers to ant part of the booking, including, but not limited to, rentals, purchases, ingredient prep, and/or staff. Events that end earlier than initially invoiced are not eligible for a refund of unused time. If you cancel your event, you can still apply the deposit to a future event as long as it falls within 6 months of the original event.
Uniform Policy
Our staff wears a predetermined uniform (listed below); this is very important to our brand. If you wish to have the staff wear anything else, the rate is increased an extra $10/hour per Staff Member.
Black Slacks/Pants/Jeans
White Buttoned Collared Shirt with Sleeves rolled past the elbows OR White Collared short Sleeved Blouse
Black Suspenders
Black Bowtie OR Black Bowtie Choker/Headband
Booking Policy
If you'd like to book, all you have to do is fill out the Booking Form. Assuming you've already received a quote & confirmed that we are available, you will get a confirmation of booking within 1-2 business days. Once you get a reply saying you're booked, you're booked! You can book as far in advance as you'd like. Dame Good does not recall every conversation we have with every client about every potential event. If you get sent the booking form and don't respond until right before your event, you are not guaranteed service. We do not start staffing our events until the form is submitted and is responded to. A non-refundable deposit of 10% is required upon booking. A deposit of 50% of the total will be required 2 weeks before the event. It is entirely your responsibility to fill out the form correctly, including complete contact and event information.
Within the booking form, you will find a question asking for your preferred method of payment; if that space is left blank, it will be assumed your preferred method of payment is credit card and you will be charged accordingly.
Payment Policy
We accept payment in the form of cash, check, PayPal, Zelle, Venmo, and all major credit cards. A service charge of 3.6% will be added to every credit card transaction. A 20% gratuity will be added per event onto the total and paid with the remaining balance at the end of your event. A deposit of 10% of the total will be required upon booking. A deposit of 50% of the total will be required 2 weeks before the event. The rest of the balance will be required 96 hours before the event. Your credit card information will be required upon booking. This timeline may change depending on how close to the date the event is booked. We will not charge the credit card in full if you wish to pay a different way. An amount of $1 will be charged to your card upon booking to authenticate credit card information but will be refunded shortly after. If payment is not invoiced or collected at the appropriate time, it is still owed. However, lack of invoicing or collection of payment does not mean you are not still booked. Unused time is still subject to be charged. We do not refund for staff being sent home earlier than scheduled. If you wish to pay in cash, you must place the cash in a sealed envelope made out to Dame Good, otherwise it will be interpreted as tip, and your credit card will be charged the total balance.
Planning Policy
You are paying a premium price for Dame Good Entertainment. Please take advantage of our consultation services. We offer menu, budgeting, and shopping consultations, as well as a wealth of knowledge of classic and craft cocktails. It is better to ask a hundred questions than to just assume something. Please see our Event Disclosure Policy.